Return Policy

Microscope World has a 30-Day Return Policy. If you are not satisfied with your purchase, you may return it within the first 30 days. You must first call us (800) 942-0528 or email us to obtain a return authorization number along with the address where the return must be shipped. Once the product is returned, as long as it arrives in the same new condition it was originally shipped in, as well as with all original packing materials and accessories, you will receive a full refund LESS THE ORIGINAL COST OF SHIPPING and insurance where applicable. Customers must pay their own return shipping fees. For items over $1,500 there may be a restocking fee based on the item, please call for details.

Special order parts are not refundable, including many parts required for camera adapters. All Mitutoyo products are not returnable. If returning a microscope please return it in the original packing material. If this is not possible please pack the microscope very well to protect it. Any damage incurred during a return shipment is the responsibility of the customer and will be deducted from the refund.

Once a return is received and processed the refund will be credited back to the original charge method used for purchase (Paypal or credit card).

If your product was damaged in shipping please contact us immediately so we can work to quickly resolve the issue.

WARRANTY OVERVIEW:

Microscope World carries a variety of brands and products, most of which include a warranty. If a product you purchase should require warranty repair you can either work directly with the manufacturer to get it repaired, or we are happy to help you with this process. If your product has out-lived its warranty, but still requires repair, we can often provide a quote for repair either from our facility at Microscope World, or at the manufacturer, and help you determine if repair is the most cost-effective option. Below you will find specific warranty information for the brands we carry.

 

NATIONAL OPTICAL:

National Optical has the following warranties, depending on the product. Throughout this website each National Optical product lists its specific warranty term.

  • 90-Day Limited Warranty - Parts and software.
  • 1-Year Limited Warranty  - Cameras (including built-in cameras on digital microscopes)
  • 3-Year Limited Warranty - C Series microscopes, E Series microscopes.
  • 5-Year Limited Warranty - 100 series,205-RLED, 405 series, 450 series.
  • Lifetime Limited Warrant -120 Series, 130 Series, 167 Series, 210 Series, 410 Series, 420 Series, 425 Series, 430 Series, 446 Series, 460 Series, and microscope portion of digital microscopes.

 

SWIFT:

Swift offers several different warranties depending on the product. Throughout this website each Swift product lists its specific warranty term.

  • 90-Day Limited Warranty - Parts & Software.
  • 1-Year Limited Warranty - 478,Cameras (including built-in cameras on digital microscopes).
  • 3-Year Limited Warranty - M3 series, M3-F series
  • Lifetime Limited Warranty - M10 series, M10D series, BTW series, M15 series, M17 series, M29TZ series, M2250 series, M2252DGL series, M3600 series, M3600DGL series, M3700 series, M3700 WiFi series, SM100 Series (microscope portion only).

 

MOTIC:

Motic provides a 5-year warranty on all microscopes, a 1-year warranty on cameras and a 90-day warranty on software.

 

RICHTER OPTICA:

Richter Optica provides a 5-year warranty on all microscopes, excluding the bulb. Digital cameras have a 1-year warranty.

 

FEIN OPTIC:

Fein Optic provides a 5-year warranty on all microscope mechanical parts.

 

MICROSCOPE WORLD:

Microscope World provides a 5-year warranty on all microscope system packages. Illuminators and cameras include a 1-year warranty. Warranty does not cover abuse, neglect, improper operation, or normal wear and tear.

 

MITUTOYO:

Mitutoyo warranties all products for a minimum of 1 year. Check the specific product for warranty details, as some products have a different warranty period.

 

MEIJI TECHNO:

All Meiji Techno microscopes include a lifetime limited warranty.Meiji Warranty

MEIJI TECHNO's LIMITED LIFETIME WARRANTY is applicable to the United States. This warranty supersedes any other warranty. The Meiji Techno warranty is provided by Meiji Techno (the manufacturer), Microscope World (the dealer) may assist with warranty information, but all warranty repairs will be performed by Meiji Techno in Santa Clara, CA.

MEIJI TECHNO's LIMITED LIFETIME WARRANTY is subject to the conditions listed on the Meiji Techno website - view complete Meiji Limited Lifetime Warranty information here.

 

LUMENERA:

Lumenera warrants that all cameras shall be free from defect for 4 years. Click here to view the full warranty.

 

JENOPTIK:
Jenoptik's cameras include a 2-year warranty, and the software includes a 1-year warranty.

 

EXCELITAS:

Excelitas illuminators include a 1-year warranty.

 

Customer Service
800-942-0528

Swift Microscope World
The Swift brand of scopes


Motic Microscope
The Motic brand of scopes


6122 Innovation Way, Carlsbad, CA 92009
(800) 942-0528 (US TOLL FREE)
1-760-438-0528 (INTERNATIONAL)


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