Microscope World Store Policy

Microscope World maintains a firm commitment to your privacy. For the security of your personal information, we utilize standard SSL encryption when accepting your credit card information during your online ordering process and all online orders are placed through a secure server.

The only people who have access to your credit card information are the operations manager and those directly responsible for card authorization. We use this information solely to process your order and, if any questions should arise, to contact you about your order.

We share other personal information, and only that information which is absolutely necessary, with those third parties that are involved in the processing or shipping of your order. This includes the financial institution that processes your credit card and the shipping carrier that delivers your order. We do not sell, rent or trade any customer information.

We do not release your personal data to anyone else. To further enhance our security measures, no customer information is kept on our web site and all credit card numbers are deleted from our accounting system after seven days.

Return Policy

Microscope World has a 30-Day Return Policy. If you are not satisfied with your purchase you have 30 days to return it. You must call us to obtain a return authorization number and once the product is returned, as long as it arrives in the same new condition along with all the packing material and accessories that it was originally shipped with, you will receive a full refund LESS THE ORIGINAL COST OF SHIPPING and Insurance where applicable. Customers must pay their own return shipping fees. For items over $1,500 returned within 30 days, there is a $20 restocking fee. Special order parts are non-refundable, including many camera adapters. The following microscope digital cameras have a 20% restocking fee: DK-X2100, DK5000, DK1-CCD, DK2-CCD and DK3-CCD.

Ordering Options

You may order through the following methods:

• Online - our website offers SSL encrypted secure ordering and accepts AMEX, VISA, M/C and Discover.
• Phone - you can call us Monday - Friday 8am - 5pm PST to place your order. 1-800-942-0528. International customers can call 1-760-438-0528. If you call after hours you can leave a message, please include your daytime phone number so we may return your call.
• FAX - you can fax your order to 760-438-0553.
• Purchase Order - we accept purchase orders from established businesses. If you have not been set up as a customer with Microscope World we will need a copy of your credit and bank references. Our terms are NET 30. If you require Net 45 payment, we will revise the prices of the products upwards. Please fax your purchase order to 760-438-0553. If you are a school or part of the US Government, we do not require a copy of your company's credit references.
• Mail - you can mail your order with a check made out to "Microscope World" to the address listed below. Please remember to include shipping. All checks must clear before any products will be shipped.
• International Orders - we ship internationally. All international orders require payment by wire transfer. Please call or email us if you are an international customer.
• Government Orders - we have a GSA Contract. You can order online with the GSA eLibrary, or call us for a quote. View our GSA contract information here.

If you have any questions about ordering, the privacy statement or return policy, you can contact us at:

Microscope World
6122 Innovation Way
Carlsbad, CA 92009

1-800-942-0528 (M-F, 8am-5pm PST) Toll Free Voice
1-760-438-0528 International Voice
1-760-438-0553 FAX
E-mail: [email protected]